Return Policy

Shopping online should feel reassuring from start to finish, even after you’ve completed a purchase. Since shoppers cannot touch or inspect products in person before they arrive, there can be times when an item ends up feeling different from what was expected. With this reality in mind, our returns framework is built to be practical and thoughtful, giving people a clear way to reassess a purchase and decide whether it truly suits them. From the moment an order is confirmed as delivered, customers have thirty days to look over the product and decide if it should stay. This period is meant to give enough space to judge looks, build quality, performance, and overall fit without rushing.

When a return is to be accepted, the item needs to be in the same state as when it was originally delivered. It should be unused, unwashed, and free from any damage, alterations, or signs of wear. Every original component must accompany the item, including tags, labels, packaging, inserts, manuals, and any accessories that came with it. These guidelines make it easier for returned goods to be inspected and processed once they reach our facility. A valid proof of purchase is also required so our team can verify order details and handle the request correctly. Returns that fail to meet these conditions or cannot be connected to an original order may not qualify for approval.

To start a return, customers must first reach out to our customer support team by email. After receiving a request, our representatives will review the details and confirm whether the item is eligible under our policy. Items should not be shipped back without prior authorization, because doing so can lead to delays in processing or rejection of the return. Once approved, customers receive straightforward instructions on how to package the item securely and where to send it. Following these steps carefully helps protect the product during transit and allows us to manage the return smoothly.

When a returned item arrives at our facility, it will be inspected to verify it satisfies all return conditions. If everything checks out, a refund will be issued to the original payment method used for the purchase. Refunds generally take about ten business days to process after approval, though the exact timing can vary based on the customer’s bank or payment provider. If there are any questions about the status of a refund, our support team is available to help.

We encourage customers to examine orders soon after delivery. If an item arrives damaged, defective, or incorrect, contacting us promptly allows us to address the problem quickly and decide on the best solution, which may include a replacement or a refund. Early communication helps us deliver faster and more effective assistance.

Certain products may not be eligible for return because of their nature, such as custom-made items, products sensitive for hygiene reasons, or other specific limitations. If you are unsure whether an item qualifies, contacting our team before beginning the return process can clarify the available options.

Direct exchanges are usually not offered. Customers who want a different size, color, or variation are advised to return the original item and place a new order. This approach helps keep inventory accurate and often leads to faster fulfillment of the new selection.

Customers located within the European Union may have additional consumer rights, including the option to cancel or return an order within fourteen days of delivery without needing to give a reason, provided the product is returned in acceptable condition with all original materials. These rights exist alongside our policy and can offer extra protection depending on where a customer is based.

Our goal is to make the return and refund experience clear, fair, and easy to understand. By offering straightforward guidelines and responsive support, we aim to ensure that every customer feels confident and respected throughout the process, whether they decide to keep their purchase or return it.