Shipping Policy

We aim to make the shipping process transparent and reliable so customers know what to expect after placing an order. Under typical circumstances, orders are delivered within approximately 10 to 20 business days. This timeframe includes order preparation, packaging, dispatch, and transportation through our logistics partners. Please note that this is an estimated range and not a guaranteed delivery date. During periods of high demand, such as holidays, promotions, or unusually large order volumes, processing and transit times may be longer. Business days refer to weekdays only and exclude Sundays, national holidays, or days when carriers suspend operations due to extreme weather or other exceptional events.

To ensure timely delivery, it is essential that customers provide complete and accurate shipping information. This includes the recipient’s full name, street address, apartment or unit number if applicable, postal or ZIP code, and contact information. Once an order is placed, shipping details cannot be changed. Carrier systems follow fixed routing processes, so we cannot accommodate address updates, special delivery instructions, or scheduled delivery requests after order confirmation. Providing accurate information upfront helps prevent delays, failed delivery attempts, or returned packages.

While we coordinate closely with fulfillment partners and shipping carriers, some factors are beyond our control. Delays may occur due to severe weather, transportation disruptions, customs inspections, regional congestion, or carrier backlogs. Errors in address information can also cause complications. In rare cases where an item becomes unavailable after an order is placed, customers will be notified promptly. Solutions may include shipping available items separately, issuing a refund for the unavailable product, or canceling the order if necessary.

We provide standard shipping at no additional cost because we believe customers should not pay extra simply to receive their purchases. Delivery success depends on address accessibility and the carrier’s ability to complete the drop-off. If multiple delivery attempts fail due to restricted access, incorrect information, or the absence of a recipient, the order may be canceled and a refund issued to the original payment method. Monitoring tracking updates and ensuring someone is available to receive the package helps prevent missed deliveries.

Tracking information is provided so customers can follow their order from dispatch to final delivery. Updates may not appear daily, particularly when packages move between facilities or across borders, but they give a general view of shipment progress. If tracking appears inactive or unclear for an extended period, our support team is available to assist and contact the carrier if necessary.

Certain conditions may prevent an order from being shipped, including unsupported destinations, addresses that do not meet carrier requirements, or items selling out before processing. We do not ship to post office boxes; all orders must be delivered to a physical street address. Orders are dispatched only after successful payment authorization.

If an order arrives with an incorrect item, customers should contact us promptly so we can resolve the issue. For preference-based changes, such as size or color, returning the item and placing a new order is usually the fastest solution.

Our goal is to provide a shipping experience that is clear, dependable, and easy to understand. From confirmation to delivery, we are committed to keeping customers informed and providing support whenever needed.